Um produto defeituoso foi lançado aos clientes, levando a perda de receita, custos legais, chamadas de suporte ao cliente e recall de produto. Segundo o syllabus CTAL-TM v3.0, esses custos MELHOR se enquadram em qual categoria de custo da qualidade?
Reveal answer
Correct answer: Custos de falhas externas
Reference: https://www.istqb.org/wp-content/uploads/2024/11/ISTQB_CTAL-TM_Syllabus_v3.0_zKjKsaN.pdf
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02 — The Myelin Layer · Canonical Discussion
Where the exam tries to trick you — and how those who passed solved it.
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Official Answer (D): Custos de falhas externas
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