A 'análise de causa-raiz' (root cause analysis) de defeitos recorrentes beneficia o processo porque:
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Correct answer: Identifica a origem dos problemas, permitindo melhorias de processo que previnam defeitos similares no futuro
Reference: https://www.istqb.org/wp-content/uploads/2024/11/ISTQB_CTFL_Syllabus_v4.0.1.pdf
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02 — The Myelin Layer · Canonical Discussion
Where the exam tries to trick you — and how those who passed solved it.
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Official Answer (D): Identifica a origem dos problemas, permitindo melhorias de processo que previnam defeitos similares no futuro
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